Missing An Order Number

General General Questions
1

I just noticed in my orders that I am missing an order # from yesterday.

I have an order #121 and # 123 and they are 6 hours apart. Where is order # 122 ?

Any suggestions on how to find the missing number?

All of my invoices do match my sales account, I don't have any extra money in my account.

2

Check the Incomplete orders section

3

[quote name='racingsolution' timestamp='1401991012' post='185172']

Check the Incomplete orders section

[/quote]Where do I find this?

4

I just found the incompleted orders link from the quick menu drop down. It was not listed there.

I checked my logs and shows that it was created by the same person that created the next order(an hour later).

5

I do get same, not often but do on old 2x cart. Create missing order from the email sent to admin.

6

[quote name='jimmyod' timestamp='1401991470' post='185174']

I just found the incompleted orders link from the quick menu drop down. It was not listed there.

I checked my logs and shows that it was created by the same person that created the next order(an hour later).

[/quote]



Most possibly he decided not to pay the first order for some reason. So the order status remained Incomplete.

7

Thanks.

I wasn't sure if this was a problem or not.

I would think that I would get an incomplete status though.

8

In version 4.1.5

In orders you can see other incomplete orders by clicking on the gear on the right side that don't show on the quick menu

9

[quote name='zeero6' timestamp='1402061446' post='185233']

In version 4.1.5

In orders you can see other incomplete orders by clicking on the gear on the right side that don't show on the quick menu

[/quote]That's it, I found it. Thanks.

10

Did you get 2 different payments from the buyer ?

I use PayPal standard and if someone makes a purchase

and doesn't select 'Return to merchant' before making a second purchase

the first order vanishes from CS-Cart and all items go back into stock.

Thankfully I get email notifications, so when it happens I have to run around

marking all the items ( we sell single items ) as out of stock.



oops…didn't see you had found it…lol