I have a customer who currently has 18 items in their cart, but when they try to view their cart or proceed to checkout they get a blank white screen (sometimes) or a screen telling them the server isn’t responding. When I put in items with a test account we have we don’t have any issues and we are getting orders before/during/after this user is having a problem. The only thing I can think is that there is some limit on the number of items or something like that…we have the anti-fraud feature turned off so we don’t believe that to be the issue. Has anyone else run into this issue? If not, is there a way to empty this user’s cart for them (or do we need to just delete the account?) to clear out their cart? We are 1.3.5sp2 and as always, thank you!!!
(I am editing from top down…sorry) Okay, it is fixed…sort of…ONE PAGE CHECKOUT appears to be the culprit. I turn off one page checkout and viola! it works fine…turn one page checkout on, blank white page when you try to view 3 or more items in the cart of go to checkout. I have looked over Zeke’s post on the sp3 upgrade and I don’t see anything in there addressing this issue (has anyone else had this issue???) and I am wondering if this might be a bug…I am going to open up a bug to see what the cs-cart Gods have to say on this…or maybe it is simply something wrong with my cart…anyway, we are running now and can live without one page checkout for now Hopefully this helps someone out!
Here is the error message I am getting in Safari when I try to view the bag or proceed to checkout:
afari can’t open the page “[url]http://www.blueheronbags.com/istore/index.php?target=checkout&mode=checkout”[/url] because the server unexpectedly dropped the connection, which sometimes occurs when the server is busy. You might be able to open the page later.
I tweaked a few of the php.ini settings to make sure I had enough max memory, etc. but no luck. Thanks for any input!
I am editing this post as we have finally (working our way down from 10 items) found that we can only add two different items to the cart and make it to checkout…is this a known bug or a bug at all? As soon as we add in a 3rd item, that is it…blank white screen…it doesn’t matter which items we add either (we tried a different combo every time) I have searched like crazy and can’t find anything that indicates that this should be happening. Our store isn’t mod’ed at all really…just some basic changes to the default settings. We are a bit panicked about this and appreciate any feedback. Thank you!
[QUOTE]I tweaked a few of the php.ini settings to make sure I had enough max memory, etc. but no luck. Thanks for any input![/QUOTE]
If you have not done this yet, Open config.php and scroll to the bottom to find this line of code.
```php @ini_set(‘memory_limit’, ‘12M’); ```
Comment it out like below
```php //@ini_set(‘memory_limit’, ‘12M’); ```
Even when you allow more memory within php.ini that line of code will prevent more than 12mb from being available.
See if that helps
S-Combs now officially has ROCK STAR status!!! It fixed EVERYTHING!!! I put 37 individual items in the cart and NO PROBLEMS AT ALL after commenting out that line!!! S-Combs, YOU ARE THE BOMB…the tour bus I am buying you will be parked in front of CS-Cart headquarters by COB tomorrow!!! I can’t thank you enough…my boss (the company owner) was almost in tears when I told her that the only thing I could come up with to remedy the issue was to turn off the one-page checkout - which, when you think about it, is probably the coolest thing that was added in the 1.3.5 branch…this is what makes THIS FORUM and the individuals in it the best…hands down! I ALWAYS (well, okay, one of my threads went unanswered back in the day ) get assistance and figure out how to fix things with the help of everyone here…I will say it again…we will never use another cart…S-Combs, a sincere THANK YOU from myself and my boss said ‘he rocks’