It is not possible to log in to the administration panel

Hello, I seem to be facing an access problem.
I can’t connect to the administration panel of the site, the login data is correct, but if I log out or try to access the administration panel again or use another browser, I can’t log in until after resetting the password.
This situation is encountered every time I log in, it is necessary to reset the password first to be able to connect.

How can I fix this, I mention that the password expiration setting is at 0.

What about store-front? Do you face the same issue there?

No, the shop window is fine, only the administration section has this problem.

The CS Cart variant used is: 4.15.1


Please contact us via Help Desk on this case.