It Gets Wrong Order Status When The Buyers Complete Payment Using Paypal.

Store Builder in detail Issues & Troubleshooting
#1

Please check my site Welcome lootbids.com - BlueHost.com. When the buyers complete payment using PayPal, His order status should be open, but now it happens that his order status is cancelled.

Please help me fix it.

Thanks.

#2

Hi @meseta,

Please check on PayPal payment configure tab if the order statuses are correct, for this you need to go [color=#ff0000]Administration > Payment methods[/color] and click to edit PayPal payment and then click on [color=#ff0000]Configure[/color] tab and bellow modal widow you will find [color=#ff0000]PayPal to CS-Cart order status convertion map[/color] and you can change it as you need



I hope that helps,



—

Valentin

[color=#808080][size=2]part of hungryweb.net[/size][/color]

#3

[quote name='meseta' timestamp='1401844218' post='184999']

Please check my site Welcome lootbids.com - BlueHost.com. When the buyers complete payment using PayPal, His order status should be open, but now it happens that his order status is cancelled.

Please help me fix it.

Thanks.

[/quote]



What response from PayPal is displayed on the Order details page in the admin panel?

#4

I had something like this and it was because paypals primay email address was different to the address on paypal.

Look near the bottom of this post http://forum.cs-cart.com/tracker/issue-3776-paypal-and-merchant-id-result-cancelled-orders/



To change in paypal it my account/my profile/my business details

either that or you have to change cscart to the primary in paypal.

#5

[quote name='eComLabs' timestamp='1401869227' post='185020'] What response from PayPal is displayed on the Order details page in the admin panel? [/quote] Canceled too.

#6

[quote name='Vali' timestamp='1401852801' post='185005'] Hi @meseta, Please check on PayPal payment configure tab if the order statuses are correct, for this you need to go [color=#ff0000]Administration > Payment methods[/color] and click to edit PayPal payment and then click on [color=#ff0000]Configure[/color] tab and bellow modal widow you will find [color=#ff0000]PayPal to CS-Cart order status convertion map[/color] and you can change it as you need I hope that helps, — Valentin [color=#808080][size=2]part of hungryweb.net[/size][/color] [/quote]



My PayPal to CS-Cart order status convertion map is as below, are they right?





Refunded: Canceled



Completed: Comlete



Pending: Open



Canceled reversal: Fraud checking



Created: Open



Denied: Canceled



Expired: Failed



Reversed: Canceled



Processed: Processed



Voided: Open

#7

[quote name='meseta' timestamp='1401888315' post='185058']

Canceled too.

[/quote]



Could you please provide us with the screenshot of the gray box which is located on the top right side of the order details page? It contains the “Payment Information” section and response from PayPal as well.

#8

[quote name='eComLabs' timestamp='1401890232' post='185064']

Could you please provide us with the screenshot of the gray box which is located on the top right side of the order details page? It contains the “Payment Information” section and response from PayPal as well.

[/quote]



Order status : Canceled



Payment processor response : Your order was not placed: the recipient PayPal account is wrong.

#9

[quote name='meseta' timestamp='1401943112' post='185111']

Order status : Canceled



Payment processor response : Your order was not placed: the recipient PayPal account is wrong.

[/quote]



Here is what we found:


#10

Which is what I said 5 post ago. Meseta did you even try it?