It does not show credit card types

Good day to all.

The forum has been very helpful to me. I write because I have a problem adding a credit card, it shows me the type of credit card if Visa, MasterCard or another.

If I could help, they are welcome.

Thank you very much.

NOTE: Attached is a preview.

The card type field is empty.jpg

Hello, TREcomve!

Are the credit card names displayed properly in the admin panel (Administration->Credit cards) for your language?

Hello, orangegirl. Thanks for responding.

Management> Credit Cards, there are several options and all are active.

And Administration> Payment methods, there are several options and the option is active credit card and bank transfer.

I do not know what would be the problem.

NOTE: Attachment 2 views: Administration> Credit Cards and Administration> Payment Methods

Thanks, again.

Administración – Tarjetas de crédito - Administration panel_1320248274483.jpg

Administración – Métodos de pago - Administration panel_1320248298330.jpg

Thank you for the reply.

It seems that the problem requires investigation on your server. Please contact our support team via Customer Help Desk and provide an access to your server.

Hello, orangegirl. Thanks for taking the time to help me.

I say you contact support, but … What part is it?

I went into my account and create a ticket, will you be good?

Thank you again.