INCOMPLETE status when atos


I use a version 3.6, i have a little problem. I ve installed ATOS (bnp Mercanet), everything works fine, except one thing.

When I have an order, the credit card is charged but the new order gets status incomplete.

When I have the status incomplete, I have not received the email.

I want:

Instead INCOMPLETE status, I want to OPEN (0)


When INCOMPLETE status, I received an email.

Thank you for your help