I rised this issue at cs cart support on Saff time: Feb 15, 2022, 17:50 Client time: Feb 15, 2022, 15:50
They said that the ImageMagick is the issue
I had last version of ImageMagick
After that they
As I can see, your current version of ImageMagick is 3.5.1. However, CS-Cart requires at least the version 6.5.3 for the correct work:
Also we recommend using ImageMagick 6.9.3 or higher, as it includes a critical vulnerability fix.
They did a mistake saying that ImageMagick is 3.5.1. but that was the module on ImageMagick but the version is/was ImageMagick 7.1.0-2
I apologize for misleading you with the library version, have mixed up two different things.
The problem was caused by the selected format of image thumbnails. WebP was selected as the default format, however it is not supported by ImageMagick. Please see the list of supported formats at the attached screenshot. On the other hand, GD does have WebP support.
I have set ‘image_resize_lib’ back to ‘auto’ in the config.local.php file. Then I have changed the Thumbnail format to same as source on the Settings > Thumbnails page, and now the problem is not reproduced.
If you want to use WebP as the default image format, you should contact the hosting team on the possibility to enable the WebP support for ImageMagick library. Or you can switch back to using GD library instead.
After a month they realised that was a but in cs cart and my shop was down for few weeks. What a great cs cart support
and they are asking me to buy credits for leting them know that they have bugs and don t recognize them until
We have examined the problem, it was related to the large size of the uploaded logo and the bug in the current CS-Cart version.
We have fixed the bug in your installation, you can find the details in the attached diff file.
Bugs should be solved free and immediate.
We should no longer accept the attituide of cs cart regarding bugs. They should give as a bug free solution and if bugs occurs to provide an immediate fix free of charge