Ok, guys… it’s getting funny. Not.
I have already invested countless hours in the configuration, of course also a lot of money in licenses and somehow i am going around in circles.
I wanted to go live with my mutli vendor marketplace next week.
So i’m testing everything possible again. So far so good.
Now i just noticed that i can see several products from different vendors in the shopping cart and during checkout and apparently i can also order them (only the payment method “phone ordering” is activated).
Number of products: Ok
Price of the products: Ok
Tax of the products: Ok
That all works fine. Including order prodcess and e-mail notifications.
I wanted a necessary “virtual” product, that includes all the legal stuff of a vendor (pdf of terms, pdf of product handling, etc.). This product is NOT managed by the vendor, it is managed by another vendor (the marketplace vendor, like me). This is due to legal and administrative reasons, among other things.
So, when a customer puts a product in the shopping cart, then the virtual product is also added.
On the checkout page, I see two products: The vendor product with price and the free necessary “virtual” product.
However, after clicking on “order and pay” only one (1) order to one (1) vendor (mostly the vendor of the digital product) is processed. The rest of the order from the other vendor or other vendors is completely ignored AND not even saved as an order.
What is active or not configured again?
This only happens when i add the necessary virtual product to a vendor product and want to buy this product.
Does anyone know this behavior?
Is there a setting wrong?
Is this a bug? @CS-Cart_team
Please for urgent help.