HTTP ERROR 500 Upgrade Center

General General Questions
1

Hello,

After migrated website on the server, if I click on Upgrade Center getting error 500. Where could be an issue?

Thank you in advance.

2

At first, try to check server error logs

1 Like
3

2022-12-19_13h06_05
2022-12-19_13h06_051638×217 34.9 KB

There is not much on the log file or I look in the wrong place.

4

I meant php error logs

5

What I found:

2022-12-26 17:26:31 Warning 78.150.138.109 2015544#0: *263314 FastCGI sent in stderr: “PHP message: PHP Warning: PHP Request Startup: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/var/www/vhosts/mywebsite.com/:/tmp/) in Unknown on line 0” while reading response header from upstream

6

Please contact your hosting support and ask them to set the open_basedir to an empty value.

7

On the server like this:

2022-12-27_19h37_17

But the issue persist.

8

In this case you need to contact your hosting support on this matter. It seems like this setting in the site’s control panel is being ignored or overrided by some settings, that were set up at a higher level.