HSBC rejecting payment, 3 digit country code error?

Store Builder Questions
1

Hi



Ive set up my CSCart pro, have hash key and has tested ok, but in live mode, HSBC reject payment as the country code they say is showing as a 2 digit code, while they need it to be the 3 digit ISO code.



My questions,

Where would I find this setting in the software

Is it hard coded?



I did ask this question in technical support, I paid good money for the software and support that currently I cant use, it might be a simple question but its not something i can find myself. Im mighty chuffed off to not have had reply in that section, hoping that the wider community can help me?

2

Hello matty,



Thank you for your message. I apologize for the delay in responding to your inquiry.



Our technical support engineer has already provided a solution to you in the appropriate ticket of Customer Help Desk. Please check it.



—

Pavel Zyukin

CS-Cart Support team

3

[quote name='CS-Cart Support team' timestamp='1318246497' post='123313']

Hello matty,



Thank you for your message. I apologize for the delay in responding to your inquiry.



Our technical support engineer has already provided a solution to you in the appropriate ticket of Customer Help Desk. Please check it.



—

Pavel Zyukin

CS-Cart Support team

[/quote]





thank you, am trying it again now.

4

Hello matty,



You are welcome.



—

Pavel Zyukin

CS-Cart Support team

5

[quote name='CS-Cart Support team' timestamp='1318318464' post='123400']

Hello matty,



You are welcome.



—

Pavel Zyukin

CS-Cart Support team

[/quote]



this issue now resolved with a new file from tech support, whatever they did worked perfectly, thank you!