How do I reply to support on this site?

General General Questions
1

I have an open ticket that I need to reply to but after logging in to the help desk and clicking the mesage link, I see no reply link or button. :confused: Is anyone else having the same problem?

2

Did they resolve the ticket maybe? Is there a ā€œReopen Ticketā€ link at the very top?

3

No, the status is ā€œopenā€. Thereā€™s no link to re-open it.

4

to the right of the message there is typically an icon for the reply - clicking that will even write the name of the support tech who responded initially.



If this is not showing up for you, I would suggest just opening a new ticket and going from there



good luck

5

Nope, no icon and no ability to open a new ticket. Clicking Submit a ticket from the home page of CS Cartā€™s help desk leads to the ā€œCommunicationā€ area but it only shows my open tickets, no ability to start a new one. This is a new support area, I think there is a bug.



Also, my support days have not run out, I have 30 days left. This is the 3rd license I purchased. Weirdā€¦

6

I have an area to submit a new ticket under the existing ticket when I am in the Communication area. What browser are you using? Maybe try another browser and see if things are different.



Bob

7

Thanks for the idea but no luck in Firefox either.

8

Can someone from cs-cart help with this? I still donā€™t have the ability to reply to communication messages in the customer help desk.



Thank you.

9

You should contact CS-Cart directly since the developers do not really frequent these forums which are primarily meant for user interaction.



Bob