How can I change the Red Status popup after successful checkout completion?

I'm using CsCart 3.06 Professional

After completing a checkout purchase using sagepay, cscart brings me back to the checkout screen with the following status message like the order failed, however if I look on sagepay it says the order was successful as does cscart in the backend. The order items also remain in the basket.

Has anyone else experienced this issue? And most importantly, how can I fix it!? I want to get this site live however this is going to scare my customers away.

Can anyone help please?



Hello Sam,

Thank you for your message.

I am sorry to hear that you have experienced this issue. The problem requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.

Pavel Zyukin

CS-Cart Support team