Hosting Sla. Look For These Must Have Sections In Any Sla.

SLA is an undeniable advantage of the hosting provider. However, all providers are different as well as their SLAs, because there are no strict requirements for this document. Let’s figure out which sections and what information the SLA should include, to persuade the customer of the provider’s responsibility, honesty, and trustability.

  • The list of Services
  • Incident definition and diversification
  • Response time
  • Resolve time
  • HelpDesk and support
  • Maintenance
  • Penalties

To read more about the features of hosting SLA visit our blog. You will also know how we ensure the quality of our Services with our SLA.

Proposal Kit has downloadable SLA & development contracts that are good quality. Written/re-viewed by Attorneys.

We use them.