SLA is an undeniable advantage of the hosting provider. However, all providers are different as well as their SLAs, because there are no strict requirements for this document. Letâ€™s figure out which sections and what information the SLA should include, to persuade the customer of the providerâ€™s responsibility, honesty, and trustability.
- The list of Services
- Incident definition and diversification
- Response time
- Resolve time
- HelpDesk and support
To read more about the features of hosting SLA visit our blog. You will also know how we ensure the quality of our Services with our SLA.