Google Checkout - processed orders not sending email to customer or admin

General General Questions
1

Hi,



Does anyone else have this problem with Google Checkout orders?



Orders are placed successfully, we receive an email from Google stating the order has been placed, and the order stays at ‘Open’ for a few minutes and then changed to ‘Processed’.



However, unlike our other payment methods, the processed email is not sent to the customer or admin. In order statuses the checkboxes for notify customer and notify orders department are both checked.



All settings are fine, checked and double-checked, and the response in the logs show no errors:



URL: https://checkout.google.com/cws/v2/Merchant/842420796831191/request
Request: '2583'
Response:



We can process the order based on the email sent from Google, so it’s no big issue really, but anyone know why the processed email is not sent?



Thanks

2

Hi,



go to: Admin Panel > Orders > Order Statuses



then click on ‘edit’ next to each status and make the changes (see the screenshot)

image-049.jpg

3

[quote name=‘simonv74’] In order statuses the checkboxes for notify customer and notify orders department are both checked.

[/QUOTE]



Hi, this is already done.