Gift certificate and order staus

Store Builder in detail Configuration
#1

Sorry for the cross posting. I had placed this message 10 days ago and received no responce. Hope I have not completely stump the cs cart community.





We are using cs-cart version 2.1.1 and wonder how I might change the behavior of the order status.



Currently when a customer places order and applies a gift certificate (which covers the cost of the entire order), The order status displays as “WAITING ON PAYMENT” in green.

If a customer places an order and applies a gift certificate (which DOES NOT cover the cost of the order), Then selects whichever payment method. (we have two payment methods #1 credit card offline processing and #2 phone ordering which the customer calls in credit card info). The order status displays as “OPEN” in orange.



Both scenarios should diplay order status as “OPEN”



How might I be able to correct this?



Thanks,

#2

[quote name=‘dsdewitt’]Sorry for the cross posting. I had placed this message 10 days ago and received no responce. Hope I have not completely stump the cs cart community.





We are using cs-cart version 2.1.1 and wonder how I might change the behavior of the order status.



Currently when a customer places order and applies a gift certificate (which covers the cost of the entire order), The order status displays as “WAITING ON PAYMENT” in green.

If a customer places an order and applies a gift certificate (which DOES NOT cover the cost of the order), Then selects whichever payment method. (we have two payment methods #1 credit card offline processing and #2 phone ordering which the customer calls in credit card info). The order status displays as “OPEN” in orange.



Both scenarios should diplay order status as “OPEN”



How might I be able to correct this?



Thanks,[/QUOTE]



Hello, dsdewitt



Some code modifications are required to implement this feature. We would be happy to assist you in this matter within our technical support service. Please contact us via Customer Help Desk if you have support credits or an active support period.



Thank you.

#3

Thanks cs cart for the offer. This problem that I am trying solve is just an annoyance that we can live with. But if someone had an idea on how to solve it, I would take a stab at it.



So does any have a thought on this.

thanks for all your help in the past, present and future.

#4

It seems like everyone is hounding cs-cart for trying to drum up more buisness. Since they have put up these forums, I believe this is ok. Maybe the could reduce them message size, many time they quote the problem and say the same thing, " come to us" . How about a couple line offer to check the help desk for support.

Overall I have been very happy with the work that the cs-cart support service has done for me. There has been times that things did not work out the way we expected due to language and distance. If the site is making good money then people should be willing to laydown some cash for the harder stuff, I know I have to the tune of $5900 plus license over the past few years. The work provided has made our site a wonderful place for our customer (mainly ladies doing crafts).

But I also agree with several message that like everyone else out here is tring to help other so should the support team, with the small stuff.



Thanks for letting me vent alittle



ps. maybe cs-cart could even point me in the right direction to solve my problem.

#5

[quote name=‘dsdewitt’]

ps. maybe cs-cart could even point me in the right direction to solve my problem.[/QUOTE]





Hello dsdewitt,



I advise you to view the code in the “fn_place_order” function in the “fn.cart.php” file, located in the “core” directory.



Thank you.

#6

Hey CS-Cart,



Thanks for pointing me in the right direction. The more us user can learn the more we can pass on to others. So you can continue making real improvements on the cs-cart



Thanks,