"failed order"

What constitutes a failed order? I had one customer try various cards and this is what I see on my end:

Payment processor response: The card code is invalid.

AVS verification response: AVS not applicable for this transaction

Other transactions are going through, her order didn’t even make it to auth. net.

She wants to know how to fix it so she can checkout, but I don’t even know what the error means!


We get those responses often. Typically it is someone “fat fingering” as they enter the information. We also get those responses when someone is using a stolen credit card.

Perhaps your customer has moved recently and the billing address has changed.

But I always conclude that if others are going through with no issue then the person is entering the information inaccurately.

Hope that helps.