Facebook Pixel and some other addons are greyed out

General
1

I’m trying to install Facebook Pixel addon, it’s greyed out but Install button works.
When I press it, nothing happens. In network logs I see access denied. Do I need to changed some permission to addon folder? Thanks

skitch (4)
skitch (4)1800×423 69.3 KB

1 Like
2

What version are you using? It may be a limitation of the free version.

3

No, it’s not a free version. It’s CS-Cartv4.17.2.SP2
I have license # pasted and it shows - Licensed product: CS-Cart

4

This could be caused by the ModSecurity Apache module.
https://docs.cs-cart.com/latest/install/possible_issues/forbidden_not_acceptable_errors.html

We recommend that you disable it, but also provide a configuration for it to work properly if it cannot be disabled:

mod_security should be disabled; if you don’t want to disable it fully, configure it to work with CS-Cart as described in this file;

5

The CS-Cart is installed on a server with Plesk. I have disabled ModSecurity, I’m still not able to install Facebook Pixel add-on. Any other suggestions? Thanks

6

Please check if the administrator account you are using has any usergroups assigned. This can be checked in the cscart_usergroup_links table, simply search for any entries that have user_id={ID}, where {ID} is the user_id of the used administrator.

Also please ensure that none storefronts are selected when you open the Manage add-ons page.

7

  1. I checked and see that cscart_usergroup_links is empty

    image
    image1814×916 166 KB

  2. It’s one storefront CS-Cart. I don’t know how to see this, but I don’t select any storefronts. I got Add-ons → Downloaded add-ons and try to enable Pixel.

Can someone contact me?

8

In this case, please contact us via Help Desk, we will look into this issue directly in your installation.