Extend product downloads?

General General Questions
1

If a download from an order has expired, how can I extend and/or re-enable the download for the customer?



Thanks

2

Hello doubleforte,



Thank you for the message.



In this case you need to prolongate the expiration date of your downloadable product. In order to do it, you need to click on the “edit” link of a necessary order in the administration panel of your store. After that open the “Downloads” tab and select a new date in the “Prolong download key to” input field.



—

Anastasiya Kozlova

CS-Cart Support Team

3

Hm… I think I'm missing something…



I've attached two screenshots. One shows what the Download tab looks like (no “prolong download key” field) and the other is what the Edit link looks like (no “download” tab). Clicking “edit” on that screen edits the whole product, not that specific order.



Am I going about this all wrong?



Thanks

download-tab.png

edit.png

4

Hello doubleforte,



Thank you for the reply.



The problem requires the investigation on your server. Please contact us via Customer Help Desk and provide temporary access to your server.



—

Anastasiya Kozlova

CS-Cart Support Team