Duplicate Error Order Entry In PRIMARY KEY (Bug)

Hello, when I go to place an order I get the error as seen below. I cannot get rid of this. Customers cannot place orders. I have tried to empty, fix, delete the databases back to the original format and still cannot get it to work. It has not worked since day 1 of the installation. Thanks.

Hello bigjmart,

Thank you for your message.

I am sorry to hear that you have experienced this issue. The problem requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.

Pavel Zyukin

CS-Cart Support team