Database backup never shows it completes

When I used to do backups, the page would start “loading” when on the backup page then a few minutes later a page would appear showing the list of all that got backed up and all would be done. Now it just stays on the backup page and stays loading and never does anything different. Currently been loading for about 1.5 hours. Maybe my browser (FF) isn’t refreshing? If I go into the var/database/backup folder it seems to be complete ats there is a 35,000 KB tgz file in there. FYI. This store has over 6000 products.

Any input would be appreciated.

Hello IsItFast,

Thank you for your request.

I am sorry to hear that you have experienced this issue. The problem requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.

Pavel Zyukin

CS-Cart Support team