HI,
A customer placed an order, was directed to Paymnet Processor, had his payment approved but the order details were never recorded.
Any ideas why this would happen and how can I try to find out why it happened?
Have you checked imcomplete order?
No order details recorded, incomplete or otherwise… Absolutely nothing for the customer is showing in admin panel, although he paid for the order.
It is quite worrying that payment was taken but no order processed.
Could be the one order overwrote another order, did the customer place two orders ?
I had that, can't recall what it was now but I think it was to do with me importing customer details.