Csv Detailed Image Path Question - Please Eyeball This

General General Questions
1

Help desk seems to be unresponsive as I started a ticket and received no confirmation (usually confirmation comes as ticket is started) , so I'm trying to get some help here in overcoming a problem that has me stopped. I'm snagged on importing some images and don't know why it doesn't work. It's the same way I have been successfully doing it for a while. Can't see what's wrong but it must be a simple and stupid mistake that I've been looking at too hard.



The ftp access data is user name = myUserName, ftp server = ftp.myDomain.com



I am uploading my images to the following directory as seen in my ftp listing:



/public_html/var/files/1/exim/backup/images



A csv file with “Detailed image” values like the following fails to import images:



“/home/myUserName/public_html/var/files/1/exim/backup/images/myFileName#{[en]:alt text here;}”



Is the above detailed image file specifier correct?



The file itself (only 4 lines, 1 product with 4 images) is unicode 8 with unix line feeds and is comma delimited with quotation marks.



Thanks in advance for any insights.

2

cs told me I had to use the /var/exim folder I had problems also…but in the end i used the same old folder I used for years

but had to use absolute filepath https://www.sitename/images/backup/filename.jpg/[color=#282828][font=arial, verdana, tahoma, sans-serif]#{[en]:alt text here;[/font][/color]



[color=#282828][font=arial, verdana, tahoma, sans-serif]worked fine[/font][/color]

[color=#282828][font=arial, verdana, tahoma, sans-serif]Had a feeling it was a permissions issue but never resolved it[/font][/color]

3

[quote name='johnbol1' timestamp='1434292189' post='218680'] cs told me I had to use the /var/exim folder I had problems also…but in the end i used the same old folder I used for years but had to use absolute filepath https://www.sitename/images/backup/filename.jpg/[color=#282828][font=arial, verdana, tahoma, sans-serif]#{[en]:alt text here;[/font][/color] [color=#282828][font=arial, verdana, tahoma, sans-serif]worked fine[/font][/color] [color=#282828][font=arial, verdana, tahoma, sans-serif]Had a feeling it was a permissions issue but never resolved it[/font][/color] [/quote]



Thanks. So I should be putting in :



“https://myDomainName/home/myUserName/[color=#282828][font=arial, verdana, tahoma, sans-serif]public_html/var/files/1/exim/backup/images/myFileName#{[en]:alt text here;}” [/font][/color]



[color=#282828][font=arial, verdana, tahoma, sans-serif]as the detailed image value?[/font][/color]

4

It should be just:

exim/backup/images/



However, it states that it will pull your images from that location if you do not provide a path so you may want to try the image only.

5

No I use



"https://myDomainName/[color=#282828]images/backup/detailed/myFileName.jpg#{[en]:alt text here;}[/color]