Communication in comments & reviews

Can someone explain to me how to use communication.

I enabled order communication in the add on comments & reviews and as a test I enabled it on my own order I have in the system for these experiments.

I sent myself ( a customer) a message through the administration panel.

I signed in as a customer and clicked on the order and saw the message. I responded.

As the administrator, I clicked on the “website/comments and reviews/order communication” and saw the two messages.

This seems really silly. How would the customer know he has a message to look at and how would I know that a customer sent me a message?

Do I need to check “website/comments and reviews/order communication” all the time?

How is this suppose to work?

I just received the emails. It took over night to receive them for some reason.

Now I understand. Works good now. :mrgreen: