Clients can't login, and we can't either

Store Builder Questions
1

Sometime within the past two days clients lost the ability to login to their accounts. We cannot login to the admin area, either. I submitted a trouble ticket to my host a minute ago.



The error we get states that the username or password is invalid.



Sounds like that could be a big problem… or perhaps a simple one.



Anyone have any ideas what might cause this? Loss of a dedicated IP, database connection??



Thanks in advance.

2

[quote name=‘Sleven’]Sometime within the past two days clients lost the ability to login to their accounts. We cannot login to the admin area, either. I submitted a trouble ticket to my host a minute ago.



The error we get states that the username or password is invalid.



Sounds like that could be a big problem… or perhaps a simple one.



Anyone have any ideas what might cause this? Loss of a dedicated IP, database connection??



Thanks in advance.[/quote]



Clear your cookies and try again.

Whom are you hosting with?

3

[quote name=‘JesseLeeStringer’]Clear your cookies and try again.[/QUOTE]



This did not solve the problem. The problem must be present on the server only.



I also cleared the compiled data from the var folders.

4

[quote name=‘Sleven’]This did not solve the problem. The problem must be present on the server only.



I also cleared the compiled data from the var folders.[/quote]



PM me a login for the administration backend,

If I can login it’s browser based, otherwise it may be system security. J.

5

I logged in just fine.

The delay between post & login was approximately 3 seconds. Looks like your server is very slow and/or is misconfigured.



J.



PS: Send me an actual email to jesse@ knoxit.com .au so that I can email you back the screeshot