Client receiving email not working for Gmail

Multi-Vendor
1

Hi
Greeting!

I config the Email thru Setting Email in Admin Panel
Method of sending e-mails:

via php mail function
SMTP server settings

SMTP host:
germansupplements.net:465
SMTP username:
info@germansupplements.net
SMTP password:
••••••••••••
Use Encrypted Connection:

SSL
Use SMTP authentication: Yes

But not working for gmail only but in the other mail like outlook,hotmail and yahoo are working but other in the spam/junk folder

Can you please help me on this.
Many Thanks

Best Regards

2

Hello

Do you get any error message when sending an email?

Best regards
Robert

3

Hi

Thank you for your response. I don’t have any error message.
But sample I try to restart password, in gmail I didn’t receive any email even in my spam.

Best Regards
Wien

4

Try to use instruction for gmail to test your configuration

https://docs.cs-cart.com/latest/install/possible_issues/gmail.html

5

Hi

Please anyone can help me on configuring notification email.
I’m receiving on outlook, yahoo and Hotmail. but only Gmail not receiving notification.

via Php mail function
SMTP server settings

SMTP host:
[germansupplements.net:465]
SMTP username:
[info@germansupplements.net]
SMTP password:
••••••••••••
Use Encrypted Connection:

SSL
Use SMTP authentication: Yes

Best Regards
Wien

6

Hi

Thank you for response. I try that but I got an error " SMTP Error Failed to connect to server: Network is unreachable (101)"

Any other way?

Thank You

Best Regards
Wien

7

You should contact hosting support with this error.

1 Like
8

Hi

Thank you for your reply. Yes you correct the error is in the hosting and domain. DKIM and SPF record settings.

2 Likes