CHange reply to Email address

General General Questions
1

Hi,

On Multipvendor, when a customer places an order and revieves the ‘Order has been processed’ email, the reply-to email address displays the vendors email address.

Is there a way to change this email address to default to something else or hide it? I would like to encourage users to message each other through the website message app for security/safety reasons. Similarly, I also want to check if the same can be applied to vendors recieving emails from customers.

I have followed the below steps but this has not worked:

Change vendor email

Change the reply to email

Regards,

J

2

If you haven’t tried this already. Go to Settings => Email

Then the first option says “Send vendor emails from marketplace email addresses” Check the box.

1 Like
3

Hi,

Thanks for the reply. Yes, that box is checked. The email comes from the marketplace email address, but in gmail, it will show seperately a differnet reply-to email via the below example:

image

4

Changing this behavior requires a modification.

5

Hi,

For the modification, is this something I can do from my end?

Thanks in advance.

6

Surely you can do it. However, I’m afraid I can’t give you any instructions in this case.

If you have an active Plus/Ultimate Customer Care subscription, you’re welcome to contact us via the Help Desk and we will be happy to provide you with the necessary changes.