Cart' s add a NON Existing Product at checkout

Hi, I’m on latest 4.18.x multistore , in a single store, built with default theme, users compulsory login’s, the cart do add a 0$ 0weight product to EACH other Product added.

IE : three different products ( in whatever quantity ) do “render” another Three “ghost” products on the cart/Checkout.

Never ever seen anything like this, really don’t know where to start from .

Any tips?

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Sorry for prev deletion

Here it is

only guess, but
have you got any old promotions running that products may have been deleted ??

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Hi, unfortunately it’s not :frowning:

Hi!

Please try disabling the Buy together [Deprecated] and Product bundles add-ons. If this zero price product will stop from appearing in the cart, than you can enable them back and look into the product’s details for bundles/combinations.

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Hello Team
Thanks for this, but… no joy. Product bundles wasn’t Activated

Buy Togheter was not in use on this store.

I’m really at Lost. I can’t get why it has to add a ‘ghost’ /0 product on Any product’s addedd ( whatever the said product quantity ) to cart

I checked Out and Now I see all three Stores behave like that

Umbelievable.

Can you help ?

ADD: these “0/ghost products” do Only appear on the Cart in customer side ( :pensive:)
but not on ‘Orders’ Section on Admin Panel nor got prints on Invoice /PDF

If it may help

Lorenzo,

create a ticket at the CS-Cart Helpdesk

https://helpdesk.cs-cart.com/

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it would be obvious, thanks btw, but the guy running the store
isn’t so happy with the €2.000, having terminated the credits quotas.

but at this point there’s nothing I can do ( not a dev myself) :kissing_smiling_eyes:

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You can subscribe to Customer Care Plus for one month for $200

Thanks Team

I’ll Pass it on. :+1:

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I had this happen due to an addon. The error showed up even under the default theme - as long as the addon was installed.
The first download of VivaShop included a new Product Labels addon that had a bug in it. VivaShop released a fixed version. I downloaded the fixed version and overwrote the addon using the “dangerous method” and it fixed it.

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in fact I do Have VivaShop in One Store and Yes I’d use that Plugin/mod

Your Tip is Very Welcome, I’ll try it out ASAP.

BTW how did you get notified from Energo about the buggy thing and the new releas ? I 'vnt got any from them

Thanks Again
-you are the opposite of your nick :joy: , Rossini’s knew it :vulcan_salute:t2:-

I reported the bug to VivaShop. They wrote back to me with this:
"We have identified and addressed the issue. The fix has been uploaded into the theme archive. Please re-download the theme and update the “Custom labels” addon by following the steps explained in the theme documentation update guide under the section “Updating the add-ons”.
If you downloaded v3.17 prior to the fix you have the bug. The bug was fixed on 10/21.
But the theme developers never send messages about this sort of thing. I did get an email message about the new version being available on 10/18.

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Yep, same went for me, maybe on the 19th Oct.

but no news on that, and no updates.

Brrr… 2 hellish days…Thanks a lot.

You’re welcome lorenzo.
And my ecommerce store is a magic shop. Stealing shiny things is a characteristic of the craft. As you say, Rossini knew.

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eager to have a view on it, if you’ll like to disclose it, even on DM

Thanks again

This very one was also the beginning of a (I’m old) Siouxsie and the Banshees live

ciao
https://youtu.be/12fIy_3wyfw?feature=shared&t=281

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