Can't edit a few orders today

So I needed to edit a customer’s order today and when I click on the “edit order” link it takes me to a page that is not formatted correctly so I can’t see half the things on the order nor am I able to edit it. What is even more odd, is there are only a handful of orders that are like this. The latest order and older orders I can edit as normal. What the what?!?!?!

Check server error logs. PHP errors can cause such issues

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Adding to what ecomlabs said: if you can’t or don’t know how to check PHP logs in your server software, you can enable options ini_set(‘display_errors’, 1); in config_local.php and define(‘DEVELOPMENT’, true); in config.php. This will cause errors to be displayed in the store, and should let you pinpoint the cause of the issue.

Just remember to disable those options back, after you’re done.


It appears the issue has to do with a checkout add-on I am using. I updated it weeks ago and if the customer used that checkout method it would cause the issue. If they checked out using a different method then things work as normal. So that is why some edit pages are working as they should and some are not. Waiting to hear back from the developer.

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