We operate several high volume websites and we are constantly running into the issue of customers wanting to change/edit their order after they place their order.
For example, a customer orders the incorrect item, or incorrect quantity. They then email contact us after they place the order, but the order has already shipped (we get pickups 3 times a day), so the order can not be modified after.
Does anyone have a solution for this? Shopify has a solution plugin (https://apps.shopify.com/orderify)
It would be nice if something like this existed for CS-Cart..