Add-on By Ecarter Technologies: Cancel Order Request

Dear Community Members,

Ever wanted to provide your customers with an easy way to cancel their orders?
If so, then this addon is exactly what you have been searching for. The CS-cart cancel order request addon simplifies the entire order cancellation process for both customers and administrators. This add-on allows customers to easily cancel their orders. Customers can cancel their orders in accordance with the conditions given by admin such as timeframe, minimum and maximum prices, order status and notifications for themselves and the vendors. This process makes order cancellation smooth and convenient and ensures a hassle-free experience for customers and administrators. The addon makes it easier for customers to ask for order cancellation right on the storefront. However, it depends on the admin whether to approve or disapprove the request. Additionally, the addon ensures that both admin and vendor receive email notifications about the customer’s actions during and after the cancellation process.

What makes this addon a preferred choice?
The addon distinguishes itself with its unique features, making it attractive to customers:

  • Addon enables customers to simply cancel their order.
  • Works smoothly with CS-cart multivendor
  • Admin provides conditions for customers based on timeframe, minimum and maximum prices, order status etc.
  • Setting of time duration for order cancellation includes an option to customize the timeframe up to days, and hours.
  • The two settings for minimum and maximum prices ensure that the order must fall within this price range, neither below the minimum nor exceeding the maximum set value.
  • Order status helps the admin to identify the customer status as “Open”, “Paid”, “Complete” etc. Customers can request cancellation only if their order matches these status.
  • Admin and vendors can receive the notifications through mail of each action taken by customers for order cancellation.
  • Customer can select valid reason for canceling the order.
  • The Admin has the authority to approve or disapprove the cancel order request, after which status of the order automatically changes to “canceled”.

What does it do?

Settings explanation of this addon.

After completing a purchase, you will find a “Cancel Request” option in the order details page, allowing you to cancel the order.

Admin can approve or disapprove the request.

You will find the status changed to “canceled.”

User Guide:

Learn more about CS-Cart Cancel Order Request Addon.


To buy this addon please visit Marketplace store.


CS-Cart, CS-Cart Multivendor,4.7.x, 4.8.x, 4.9.x,4.10.x,4.11.x,4.12.x,4.13.x,4.14.x,4.15.x,4.16.x,4.17.x**


This addon is developed and published by Ecarter Technologies Pvt. Ltd., a CS-Cart developer. You are guaranteed a quality add-on supported by future versions. If you need help, please contact us via email

Need modifications or any assistance? Please email at