AgentEccks

 

Hi, if the server runs with suPHP or FCGI, the files/folders permission have to be set to 644/755. Try this:

 

1. change permissions of all files in your installation directory to 644

2. change permissions of all directories in your installation directory to 755

3. change the settings in your config.local.php from

// Default permissions for newly created files and directories
define('DEFAULT_FILE_PERMISSIONS', 0666);
define('DEFAULT_DIR_PERMISSIONS', 0777);

to

// Default permissions for newly created files and directories
define('DEFAULT_FILE_PERMISSIONS', 0644);
define('DEFAULT_DIR_PERMISSIONS', 0755);

My server/config files is already setup that way. It was set that way long ago.

I'm having issues with my shared server reseller account, I can't even get to the point of trying the fix mentioned above.

when I run the `Check PHP script timeout` check, I get the following:

 

Successful!

Looks like your server allows to change the "max_execution_time" option from the script. You are good to go with the upgrade process.

 

When I try to run the install, I simply get the following error:

 

Validation issue

Validator "Restore" returned fail status

Unable to prepare restore script.

SORRY...Just realized my version number is slightly off. Mine is 4.3.4 >>> 4.3.5.

I'll keep looking, if this needs to be moved, please do so. 

In any case, I still need help  Thanks!...

>>>Original Message Follows<<<

Here we go again...So the first info that was quoted above:

 

 

The issue is that it is forbidden to run scripts from the folder with the 777 permissions on some servers.

In order to resolve the issue, please take the following steps:

1. Set up the 755 permissions for the var and var/upgrade folders.

2. Open the config.local.php file in the root directory of your store.

Find the following line:
define('DEFAULT_FILE_PERMISSIONS', 0666);
and replace it with this one:
define('DEFAULT_FILE_PERMISSIONS', 0644);
3. Check to make sure the .htaccess file exists in the var/upgrade folder.

If the file is missing, create it manually and insert the following code in it:
<Files restore.php>
Order Allow,Deny
Allow from all
</Files>
After that try performing upgrade.
If after following these instructions, the issue reproduces again, please contact our technical support service so that we could examine this issue.

At the moment, we are working on this issue and will do our best to resolve it in the nearest upgrades.

Did not apply to me `DEFAULT_FILE_PERMISSIONS` already set to 644 already have the `.htaccess` file with the correct verbiage, and I am still getting the following error: (BTW, the links above no longer work either)

 

Validation issue

Validator "Restore" returned fail status

Unable to prepare restore script.

I've tried accessing the file directly from a browser, and simply get:

 

 

Access denied

I've tried removing the `.htaccess` file altogether, and get:

 

 

403 Forbidden

Access to this resource on the server is denied!

I've contacted the hosting co. and they said:

 

You might need to check with the software vendor - the "Access Denied" seems to be application specific and is not being generated by our server.

Any other workarounds on this upgrade from `4.3.4 >>> 4.3.5`???

To get this upgraded???

FWIW...I miss the days when we had software that we downloaded to our computer and ran the updates from there.