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snorocket

Member Since 15 Mar 2006
Offline Last Active Nov 28 2017 06:29 PM
*****

Posts I've Made

In Topic: Simple And Tightly-Integrated Helpdesk Addons

03 May 2015 - 03:41 PM

Most tickets in a webshop are related to specific orders. So its needed that staff can easily see the customers orders and order status when they look at the ticket.

This is default functionality in Snorocket's customer service addon, when a customer submits a ticket or inquiry through the order details page it is automatically associated with that order number. The store admin can view, add, edit associated inquiries to orders.


Posted Image

You can see after the customer submits a help inquiry they will be able to view, reply to their own inquiry that is now associated with that order:
Posted Image

In Topic: Simple And Tightly-Integrated Helpdesk Addons

02 May 2015 - 04:40 PM

Snorocket's legendary helpdesk support addon, re-labeled for v4.3.1 as customer service addon is currently being upgraded by the cs team to work with the latest release v4.3.1. It is on pre-sale:

http://www.snorocket...vice-addon.html

In Topic: Free Addon: Shipping Availability 4.1.x

25 September 2014 - 11:21 PM

Although just a suggestion, maybe we could have custom msg's along with some img's for shipping(like delivery truck) already there with the default addon.

Actually with the WYSIWYG editor you should be able to upload and use a logo - Sno

In Topic: Free Addon: Shipping Availability 4.1.x

25 September 2014 - 06:34 PM

support is the worst I have ever seen. Lots of promises are made but never kept.


I don't provide support for free addons, the addon is working on my own 4.2.2 installations with no problems, that being said I'm not going to spend my time and money researching why it's not working on someones modified install when I know it's not the addon from the start. If you can't accept and handle the fact your not going to get free support for your free addon then simply uninstall it and move on- Sno

In Topic: Addon: Quote / Invoicing

28 August 2014 - 12:34 PM

Any chance you will be updating this for version 4.2.2? Would be interested in purchasing if so.


It will be checked with v4.2.2 while the new functionality is being added into it right now, should be available ~2 weeks - Sno