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Jacarent

Member Since 24 Feb 2006
Offline Last Active Oct 04 2012 02:19 AM
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Posts I've Made

In Topic: CS-CART Development Team.

15 September 2010 - 05:50 PM

You feel you should get free upgrades for the life of your license on custom development?

CS would be out of business in no time if they did that. No way could any small software company support that business model.


They are offering now to make it that it will not be affected by updates or modular... of course at an additional cost... Why was not done like that from the begining? The point is that I paid a lot of money for this modification... Took months of going back and forth... Still is not in production. when I went from 2.14 to 2.15 the mod stop working... I can not release to production because the website is 2.15. The mod is useless unless I downgrade to the earlier version. They should at least offer 3 or 6 months of upgrades. They took so long that it was develop on 2.14 and the site is now 2.15. The bottome line is that their fees for development are way out of line.

In Topic: CS-CART Development Team.

15 September 2010 - 05:57 AM

Hello

Please let me explain the normal order in which our developers process quote requests. After a detailed review of the provided information and clarification of all unintelligible details, our engineers provide an approximate cost and possible time-frames, which depend significantly on the way the required functionality will be implemented. We always provide an approximate quote in order not to waste our clients' time on discussing details. The cost of the project and the time-frames are the two main components of every quote. With an approximate quote, our clients can quickly decide whether they are ready to go on with the project without a necessity to answer additional questions regarding the functionality of the requested modification.

If a client is satisfied with the approximate cost and the time-frames, our developers proceed to preparing a detailed specification for the project. The specification is prepared according to the information provided by the client (examples, screenshots, etc.). Once prepared, the detailed specification must necessarily be approved by the client who is expected to review it throughout and, if necessary, supplement it with additional details. This is really important, because the provided quote covers only the details included in the specification.

It seems to me that sometimes clients approve specification without reading them carefully. And when the modification has been developed according the specification, it turns out that the client has some additional requirement. If the additional functionality is rather small, we always try to meet the client half way and do these changes free of charge. And when the additional requirements demand significant time and efforts to be implemented, this certainly costs extra.

Please send me your suggestions and complaints regarding our custom development service, and I will review each situation and try to find out a trade-off solution that is acceptable to both you and us.

Thank you for understanding
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Sincerely yours,
Oleg Gorshkov
Head of the custom development department
https://www.cs-cart.com


Oleg,

You know very clear that I even sent you examples of another sites using the same modification that I had requested. Not once, not twice, but several times. Each time your developers fail to follow the examples.

Now, I find myself with a modification that is only good for 1 version of your software. That means that I will not be able to upgrade to newer versions of CS-CART because I want to use the features that I paid for. How ridiculous is that. I guess I fail to request that the modification needed to be compatible not only with your current version but also with future versions. Now you want me to pay again...

I don't think you guys are fair. I've given you over 1000 US dollars, I own a bunch of licenses, I have been with you since 2005 and it is clear that charging these exorbitant amounts of money has become a common practice for your department.

In Topic: CS-CART Development Team.

28 June 2010 - 05:18 AM

We've already moved 2 of our company owned stores off CS, our flagship store is next - Sno


Snow, if you can, please send me a PM with the program that you moved to...

I have been with CS-Cart since 2005, have several licenses. I may look into moving some of my more important sites.

Thank You.

In Topic: CS-CART Development Team.

25 June 2010 - 11:32 PM

We've already moved 2 of our company owned stores off CS, our flagship store is next - Sno


If I may ask... What program are you moving to? I may do the same...

In Topic: CS-CART Development Team.

25 June 2010 - 11:31 PM

I've actually had good experience dealing with CS-Cart developers. We've used them on several occasions. But I have experienced the same thing as you when I try to describe something in text only. I have found the best way to ask for something with them is to create mockup images in photoshop (or something like that) as to how you expect it to look and add notes to the image for how it should work. It takes a little longer to submit your request, but they pretty much nail it perfectly every time we supply the mockups.


Gladd that you mentioned... I actually did that in photoshop... send example moc-up.. of the way I wanted to look... but as long as the functionality was there I really did not care. I also provided other websites as samples. Not once but in every communication I had I will tell them to check this site... try it, so they all knew what I was looking for. They did the MOD, did not work and after I told them that it was not working they said that to get the functionality that I was looking I had to pay additonal money. New functionality???? what new??? All I want is the old stuff that I aked working as I ask. Now, is the same story... Once we receive payment of we will begin to work within 6 days after payment. I already paid a ton of money... and they are asking for more.... Not a good way of doing business....