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Member Since 20 Apr 2020
Offline Last Active May 08 2021 09:03 AM

Posts I've Made

In Topic: Help - You Must Log In Before You Can Access This Resource

03 March 2021 - 09:16 PM

issue resolved thanks to help from hretailfactory.ru - it was related to the cach.

In Topic: Paid Requst: Needed Urgently Someone For Shop "health Check" And Mino...

03 March 2021 - 09:11 PM


After a long weekend of struggling following ugrade that went wrong, with never ending bugs and visitors can't shop as guest I sent an email to the amazing guys at RetailFactory (in which I bought great addons from within the last few months) and asked for help.
I got a very quick reply to my email (which was sent late in the evening yesterday) with a super fair offer (price) and promise to check the issues the following day (today).
So they said, so they did.  This morning, before my first coffee - I was so happy to see in the shop logs that they are there, and was even more happy to find out within 2 hours that the issue was solved.
Simple, honest, resposnsive, fair price and of course super proffesional. 

In Topic: Help - You Must Log In Before You Can Access This Resource

28 February 2021 - 04:10 PM

Wow.  It sounds like the upgrade didn't go well.  I would probably revert the upgrade and try it again.


Too late to revert the ugrade, however - after hours of investigating it seems like there are bugs in the specific style we chose (we are using VIVA shop theme).

After changing to another style - some of the issues resolved (guest can brose the shop and swithcing languages with no issues).


I posted a ticket with Energo themes. Hope to get a fast response and solution as soon as possible.


It is also a bit too late to switch style as we really spent so many hours in adjusting the banners and other design options so no other solution would be acceptable beside fixinig the bug.


Will keep you guys updated when all done.

In Topic: Help - You Must Log In Before You Can Access This Resource

28 February 2021 - 02:14 PM

I don't know why it would have changed but check Settings->Checkout->Allow shopping for unlogged customers:

I've checked it. it's not that, the option is currently allow.


Got more issues in which I think a proffesional developer can assist (I will of course pay):

- Guests are not allowed in the shop

- Addons - I see all developers but CS-CART is not there nor the option to disable all addons / all 3rd party addons but If I search for a specific addon of CS-CART, it will show on the list.

- The main language of the shop is English, however when switching from English to any other language and then trying to switch back to English - there will be error msg (while changing to any other language works fine)

In Topic: V4.12 Shipping Method / Weight Unit Problem

24 December 2020 - 03:33 PM

Yes. Got the same issue. Pitty I found out ony after got orders with wrong shipping fee calculated. Lost lot of money within the last week until I noticed that customers are now paying lower fees and had to disable the shipping method and do some work around, which is far from being perfect or even solving the problem but at least the shop can still run and accept orders.