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Irfan Ahmad

Member Since 22 Feb 2019
Offline Last Active Yesterday, 02:43 PM
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Posts I've Made

In Topic: Order Tracking Roadblock

12 September 2019 - 06:20 AM

When an email ID is used, it says "Instructions have been sent to your email ID"

 

But the fact of the matter is, that a majority of customers need their Tracking IDs and this information is neither available in the email, nor the order details that would open via the link (given in email).

 

Do you receive this error both for Order ID and E-mail?


In Topic: More Beneficial Forums

11 September 2019 - 01:09 PM

It would make a great knowledge-base, if the solutions from those PMs were added to a FAQ page with a built-in search feature.

Is it possible at all?

True, but this mainly has to do with the fact that people are more inclined to contact Simtech directly via a PM or something as it just makes the entire business flow go a bit smoother.


In Topic: More Beneficial Forums

05 September 2019 - 07:14 AM

Also, the forum did not render bullets/numbering correctly. In fact, it just shows my post as plain text.

Let me attach screenshots for both versions (one,as it appears as a post. Other, as i typed it out and intended it to display).
This needs rectification, IMHO.

 

Greetings, fellow members.
While browsing these forums for answers and help, I have noticed that a user asks a question and respected members tried to help which is very much appreciated. 
At the same time, some of the final answers appeared to be "check your pm".
 
I want to ask everyone: Does this kind of answer help other users with their problem? I believe that this is less than helping, because the solution never appeared on the forums and other users searching for the same or a similar problem will be forced to look elsewhere for a solution - or post a new thread to ask for help.
 
Now, there are a couple apparent issues arising from this scenario:
  1. Since the solution was not provided in the thread as a post, other users searching for a solution have their valuable time wasted on reading the whole thread but without a solution!
  2. As a result of a user unable to search for a solution (to an existing problem or question,) he/she will post it as a new thread. Therefore, there will be more threads for the same issue and:
    • More users will have their time wasted trying to find solutions from more than one threads. And
    • More users will have their time wasted when they post new threads for a similar or an existing issue.
  3. However, when the answers are provided inside a thread, our respected cs-cart team members will have lesser number of new threads to respond to. This will allow them:
  • more time to dedicate to working on new and improved features of cs-cart/  MVE,
  • to develop advanced and progressive plugins, and
  • to dedicate more time towards resolving existing support tickets/ bugs.
 
What do you guys think?

 


In Topic: More Beneficial Forums

05 September 2019 - 07:10 AM

Are there any parallel forums that users rely on?

I think this forum is not as helpfull as it were on 1x and 2x basically you can only get a responds from third party developer, users are not active here any more..


In Topic: Export Product Feed From Admin With Unnecessary Fields

02 September 2019 - 02:31 PM

Hi Robert,

Thanks for the correct direction.

 

However, I'm unable to remove or disable "item_group_id" from the Fields mapping and hence the exported feed file.

Somehow, this appears to be a bug but could there possibly be another setting that would accomplish the task?

Hello

 

You have column "Active" in tabs "Fields mapping"

 

Uncheck the checkbox next to the field you don't want to export.

 

Best regards

Robert