Customers with an Apt. #, Unit #, or any important of information entered on line 2 of Shipping Address are simply ignored and are not appearing anywhere in the final order.
This result in Shipping Labels missing a crucial piece of information needed by carrier (UPS, FedEx, etc...) to deliver to correct residents and/or businesses.
Delays are created, customer call us, call the carrier, we have to call the carrier for corrections... endless headaches and additional cost. Each carrier charging a fee for any change made to a label after label has been created.
CS-Cart Version 4.11.2