plh212

Customers with an Apt. #, Unit #, or any important of information entered on line 2 of Shipping Address are simply ignored and are not appearing anywhere in the final order.

This result in Shipping Labels missing a crucial piece of information needed by carrier (UPS, FedEx, etc...) to deliver to correct residents and/or businesses.

Delays are created, customer call us, call the carrier, we have to call the carrier for corrections... endless headaches and additional cost. Each carrier charging a fee for any change made to a label after label has been created.

CS-Cart Version 4.11.2

Hello,

After having upgraded to the latest 4.10.4.SP1 and all the products and variations updated I was happy to see everything working... for a couple of days.
 

Last Thursday customers reported the inability to checked out. Ran test, confirmed the impossibility. Even though ALL products had been updated to the new variations system, upon opening the admin part I noticed the msg: "WarningYour store still has old product variations. They currently appear as separate products, without the ability to switch between them. To make them work as before the upgrade, convert old variations to new variations. It's easy and automatic." I found it strange.

I opened a ticket in CSC Help Desk. Was asked for FTP credentials along with CPanel access yesterday morning, and then white listing of their IP on the servers... since then nothing.

NO answer to any reply, no answer to any new tickets, no answer on the phone. My site has been down for over 4 (FOUR) Days and CSC is MUTE!!!

Trying to upgrade to 4.10.4.SP2... did not work... store is closed but procedure is stuck at "Compressing Backup File".

Anyone with similar problem??

Hello,

Stay away from TotalServer Solutions.

I have been a customer of theirs since 2004 -- yes that's 15 years!

Before being TotalServer Solutions it was EWD Hosting and maybe 6 or 7 years they merge.

I had been hosting my X-Cart site and for the last two years my CS-Cart.

Had a problem yesterday (customer could no longer checkout). After 5 hours of back and forth I asked them to restore from the last backup... only to be told I don't have backup services!!!

What??? It's like discovering after a flat tire that you don't have a spare because during the last oil change they removed your spare tire since you did not sign for spare tire service!!

So stay away from these clowns and totally unethical people. As a matter of fact there are so Not-To-Be-Trusted that no prices for services or hosting plans are to be found on their website!

Phil

Hello,

I have setup a number of products to ship free. I have created a "Free Shipping" method when cart totals $59.00 or more.

Problem is when having a "Ship Free" product of say $19.00 and then adding a "Non-free Shipping" product of $45.00 the cart still shows a Free Shipping method available. So basically having just one "Free  Shipping" product in your basket qualifies the whole basket to ship for free.

How to restrict this "Free shipping" method when ONLY ALL products in basket are set as "Free Shipping"?

Phil

Hi,

I'm trying to find if there is an add-on or a method to add a list of "guests" or "friends" that a customer may add to his profile.

Customer wants to send a gift to a friend, or a family member, they will keep the same billing address for their CC purchase but will send said purchase to a friend as a gift. At X-Mas time we have currently customers sending to family and friends numerous gifts so the list should not be limited to a numbers of added deliveries addresses. It's a feature under X-Cart but I don't seem to have seen it in CSC.

Any idea?

Thank you.
Phil