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attroll

Member Since 25 Dec 2016
Offline Last Active Jan 18 2021 04:46 PM
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Posts I've Made

In Topic: Getting The Message , Download Link Is Expired

18 January 2021 - 04:50 PM

I just wanted to pass this along.

I just heard back from trouble ticket.

They told me that this was a CS Cart issue that they know about and they are going to work on it.

They expect it to be about 45 days before they have it fixed.

 

I am not happy about the 45 day wait.

I have customers that I need to get an update sent out to and I see no way of doing this without emailing each customer individually and sending them the update.

This is going to be time consuming and a real pain in my butt.


In Topic: Getting The Message , Download Link Is Expired

13 January 2021 - 08:56 PM

if this is truly a defect, helpdesk won't charge you for the support.  But if it's pilot error, a 3rd party addon, or other site-related issue they will.

That is nice to know. I don't have any 3rd party addons. Just the basic CS Cast with come color changes.


In Topic: Getting The Message , Download Link Is Expired

13 January 2021 - 07:57 PM

At first please try to reproduce the issue on the demo

OK, I place another order with a demo account #1.
Beforehand I set the file to the activation setting of “Immediately”.
I made sure the file was “Active”.
 
I placed my order with my demo user account.
When I paid for it though paypal and it went to the paypal portable and came back immediately with the following message, a red box saying “Service Unavailable. Sorry, service is temporarily unavailable”.
 
Even though this message came up. My paypal account was billed and I can log into my demo account #1 and the new file that I added to the “Files To Sell” section of the product now shows up.
 
However, all the older files that I had in the “Files To Sell” section of the product now have the message “The download link is expired or is not ready“.
 
If I now log into my administrator panel and go to my order section, it shows the ordered paid. If I complete the order, then all the orders show up for my demo account.
This makes sense to me because I have the other files set to an activation setting of “After Full Payment”.
 
But because I have the file set to “Immediately” it comes up with the “Service Unavailable. Sorry, service is temporarily unavailable”.
 
Why is it getting this message if the payment was received and the file is available for download?
 
All I want to be able to do is add a file to the products “File To Sell” section so customers that have previously purchased the item can access the file and download the update.

In Topic: Getting The Message , Download Link Is Expired

12 January 2021 - 11:40 PM

You can report it via Bugtracker.  The downside to that is it won't even get looked at for months.

I know, that is why I won’t waste my time using the bug tracker.
I hate using my credits on a support ticket if it is a flaw in the software.
 
I need this to work correctly for my customers.
I need this resolved and quickly.
I had to put in a support ticket.
 
Thank you all for your suggestions.
If you have any other ideas, I am willing to listen.

In Topic: Getting The Message , Download Link Is Expired

12 January 2021 - 07:34 PM

I am running CS Cart 4.11.5.
I looked at the change log for the new version 4.12.1 and did not see anything that they did that would have affected the TTL or the “Files To Sell”. I see no reason to upgrade for this issue.
Maybe this is an issue that CS Cart is not aware of.
I really did not want to submit a trouble ticket unless I had to.