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Member Since 05 Sep 2014
Offline Last Active Feb 18 2020 11:28 AM

Posts I've Made

In Topic: Admin 404 After Trying To Login

03 February 2020 - 01:22 PM



I know its been a while since we posted about this problem, however the issue has come back over the last few weeks.

We have noticed that our store has the same problem every week on a Monday at 11:30am GMT. The problem is the back end wont load and we get a 404 notice. Also, customers cant place orders on our store and so everything grinds to a halt. We have found a server restart solves the problem in the past, however today a server restart has not fixed the problem and a restart fixes the problem for around 20 minutes and the we are back to square one.


We did trim down the statistics to 1 day on all users machines, however this did not solve the problem.


I am thinking the problem could be the size of the database as we have around 310,000 processed orders which takes the orders database to around 3GB.


To give some insight into our server, we have our cs cart  running on a VPS with 125GB Disk of which 59GB is used. We have 8 cores and 8GB of RAM.


Is anyone able to diagnose and resolve this? We are on version 4.9.3SP1 and don't really want to upgrade due to how newer versions handle variations.

In Topic: Admin 404 After Trying To Login

30 September 2019 - 01:08 PM

Further to this message we posted in May, the problem is back with a vengeance. We found a sever reboot fixed the problem, however we have been rebooting our server more and more until today when the reboot didn't fix the problem.


OK, the problem is this, the site works normally, however the back end starts to 404 every now and again. We know the url is correct. We are having problems with orders not being changed to processing and staying in the incomplete status, which leads me to believe this issue is affecting more than just the admin page.


The server we are on is a VPS and runs a few e commerce sites. We do run one other cs cart site on this server and this is not affected by the issues above.


To answer a question posed in a previous post, yes we can access 'your_admin.php?dispatch=products.manage'


Also, we are using 78% of our 100GB disc space.


Can anyone point us in the right direction at all?