VPS Node

Your website http://www.vps-node.com/ is always down. I'm trying to open it since last one month!!

It is surely not down but your IP or country might be blocked by our firewall. Can you please PM me your IP address?

http://www.downforev...ww.vps-node.com

Thanks

The most important thing is to respond promptly to support tickets. We respond within a few minutes after a customer sends email or submit support tickets to our support system. This model works and many people prefer to submit support tickets instead of dialing phone numbers.

Why we don’t offer phone support?

One of the most common questions we hear here at VPS Node is “why don’t you guys do phone support?” And it’s a fair question, because so many people are accustomed to it. But in our industry, and with our product, the drawbacks to phone support outweigh the benefits. We’ve maintained that we won’t offer phone support, and I’d like to take the opportunity to explain why. I think you’ll see that when it comes down to it, it’s not that we don’t want to talk to our users- it’s that we want to give them the best support possible.

Accuracy

When you send in a support ticket, we see a user dashboard that displays your account information, including all your services, addons, invoices, orders etc. You can tell us where the problem is, and then we can go in and take a look at it for ourselves. We can diagnose it accurately, and typically, we can do this quickly. The opposite is true if we’re on the phone. If a user were to call us and say, “my site isn’t displaying correctly” — well there’s a hundred reasons why that could be happening, and we can’t see any of them to make a correct diagnosis. The conversation becomes a long, drawn-out process of trial-and-error, when the problem could likely be fixed quickly and easily – if we could see it. Remember that support tickets are a “help me help you” type of scenario- the more information you can provide us, the easier and more efficiently we can answer.

Tools

Online, there’s a variety of ways we can answer how-to questions or help you solve a problem. We have screencasts, screenshots, help docs, help videos, blog posts and even code snippets at our disposal. All of these methods make answering support questions a breeze. On the phone, however, those tools aren’t available. Clicking a link is much easier than writing down a web address, or signing on and hoping you’ve got the right answer.

Time

After you submit a support ticket, you can get on with your life and check your email later for a response. Phone support, on the other hand, comes pre-packaged with long hold times. That’s because correctly identifying, replicating, and testing problems takes time. We’ll spend an hour or two on a single ticket just to make sure we get it resolved. And if you have, say, an advanced cPanel or server problem, you’re going to wait even longer while we track down a server administrator and get his input.

Support Staff Protection

It’s incredibly rare that we get an angry support ticket. But you can’t please everyone, and we do get angry customers from time-to-time. This may be selfish on my part, but as the CEO, I don’t want to subject my awesome staff to angry support calls. I want to foster a fun, enjoyable work environment, and I believe that not being yelled at is an integral part of this. Getting typed at it all-caps is much more bearable. (And kinda fun if you read them in this voice.)

Security

Finally, we like the support ticket system because we can see your account information. We know who you are, which Plan you’re on, the status of your account, and much more. This verifies your identity, which assures us that we’re talking to the right person.
In the end, we want to provide you with the best support possible, and I believe this is how it’s done. Seeing your problem, using all available tools to answer, spending the necessary time, making sure you get the right information, protecting my staff, and ensuring security are all integral to quality support.

I can assure you that our ticket support works very well and each question will be answered within a few minutes.

Why we don’t offer phone support?

One of the most common questions we hear here at VPS Node is “why don’t you guys do phone support?” And it’s a fair question, because so many people are accustomed to it. But in our industry, and with our product, the drawbacks to phone support outweigh the benefits. We’ve maintained that we won’t offer phone support, and I’d like to take the opportunity to explain why. I think you’ll see that when it comes down to it, it’s not that we don’t want to talk to our users- it’s that we want to give them the best support possible.

Accuracy

When you send in a support ticket, we see a user dashboard that displays your account information, including all your services, addons, invoices, orders etc. You can tell us where the problem is, and then we can go in and take a look at it for ourselves. We can diagnose it accurately, and typically, we can do this quickly. The opposite is true if we’re on the phone. If a user were to call us and say, “my site isn’t displaying correctly” — well there’s a hundred reasons why that could be happening, and we can’t see any of them to make a correct diagnosis. The conversation becomes a long, drawn-out process of trial-and-error, when the problem could likely be fixed quickly and easily – if we could see it. Remember that support tickets are a “help me help you” type of scenario- the more information you can provide us, the easier and more efficiently we can answer.

Tools

Online, there’s a variety of ways we can answer how-to questions or help you solve a problem. We have screencasts, screenshots, help docs, help videos, blog posts and even code snippets at our disposal. All of these methods make answering support questions a breeze. On the phone, however, those tools aren’t available. Clicking a link is much easier than writing down a web address, or signing on and hoping you’ve got the right answer.

Time

After you submit a support ticket, you can get on with your life and check your email later for a response. Phone support, on the other hand, comes pre-packaged with long hold times. That’s because correctly identifying, replicating, and testing problems takes time. We’ll spend an hour or two on a single ticket just to make sure we get it resolved. And if you have, say, an advanced cPanel or server problem, you’re going to wait even longer while we track down a server administrator and get his input.

Support Staff Protection

It’s incredibly rare that we get an angry support ticket. But you can’t please everyone, and we do get angry customers from time-to-time. This may be selfish on my part, but as the CEO, I don’t want to subject my awesome staff to angry support calls. I want to foster a fun, enjoyable work environment, and I believe that not being yelled at is an integral part of this. Getting typed at it all-caps is much more bearable. (And kinda fun if you read them in this voice.)

Security

Finally, we like the support ticket system because we can see your account information. We know who you are, which Plan you’re on, the status of your account, and much more. This verifies your identity, which assures us that we’re talking to the right person.
In the end, we want to provide you with the best support possible, and I believe this is how it’s done. Seeing your problem, using all available tools to answer, spending the necessary time, making sure you get the right information, protecting my staff, and ensuring security are all integral to quality support.

I can assure you that our ticket support works very well and each question will be answered within a few minutes.

Reliable dedicated servers

VPS Node dedicated servers are built with enterprise Supermicro Hardware. Our line is being updated with the newest processors, like the new second gen intels!
All of our servers are fully managed. Whether it be custom software to just normal configurations we will be there to assist.
Hardware upgrades are available to enhance our standard server features and services for an additional month-to-month fee.

CORE RESOURCES
US and UK Servers
Full Free Server Management
Supermicro Hardware
Full Root & Shell Access
Cisco Firewall Protected
Linux or Windows Operating System
100Mbps Uplink Port
99.9% Uptime Guarantee

**************** Intel Atom D525 (2×1.8ghz) ****************

• 4 GB DDR3 Guaranteed Ram
• 500 GB SATAII Drive
• 10 TB Bandwidth
• 1 Free IP Address
• FREE Server Setup
• FREE Website Transfer
• FREE Full Management

$90.00 monthly

**************** Intel i3-2100 (4×3.1ghz) ****************

• 8 GB DDR3 Guaranteed Ram
• 500 GB SATAII Drive
• 10 TB Bandwidth
• 1 Free IP Address
• FREE Server Setup
• FREE Website Transfer
• FREE Full Management

$106.00 monthly

**************** Intel E3-1230v2 (8×3.3ghz) ****************

• 8 GB DDR3 Guaranteed Ram
• 500 GB SATAII Drive
• 10 TB Bandwidth
• 1 Free IP Address
• FREE Server Setup
• FREE Website Transfer
• FREE Full Management

$138.00 monthly

**************** Intel i7-3820 (8×3.6ghz) ****************

• 8 GB DDR3 Guaranteed Ram
• 500 GB SATAII Drive
• 10 TB Bandwidth
• 1 Free IP Address
• FREE Server Setup
• FREE Website Transfer
• FREE Full Management

$158.00 monthly

**************** Intel E3-1275v2 (4×3.5ghz ) ****************

• 8 GB DDR3 Guaranteed Ram
• 2 x 500 GB SATAII Drive
• 10 TB Bandwidth
• 1 Free IP Address
• FREE Server Setup
• FREE Website Transfer
• FREE Full Management

$178.00 monthly


**************** Intel 2 x E5-2620 (24×2.0ghz) ****************

• 16 GB DDR3 Guaranteed Ram
• 2 x 500 GB SATAII Drive
• 10 TB Bandwidth
• 1 Free IP Address
• FREE Server Setup
• FREE Website Transfer
• FREE Full Management

$246.00 monthly

Order CS-Cart Dedicated Server

If you have any more questions, please don't hesitate to contact us via our support desk.

CS-Cart compatible? Probably.

CS-Cart optimized? Probably not. Each store is different and requires a lot of different server side changes to optimise per CS-Cart install.

Best to be honest about it.

Yes, optimized. Different "server side changes"? Unfortunately this is wrong. The default configuration of our servers doesn't require "a lot" of changes unless the customer uses some 3rd party addons, or it requires just small value changes of some settings - but anyway not "a lot of different server side changes". If so, it's not a problem at all to configure the server/account per request.

CS-Cart Shared Hosting Plans

CORE RESOURCES
US and UK Servers
Enterprise Dell Hardware
cPanel Powered
99.9% Uptime Guarantee
Daily Backups
Unlimited MySQL 5 Databases
Linux Operating System

**************** Starter ****************
- 14 Day Money Back
- 5 GB Disk Space
- 20 GB Bandwidth
- 1 Domain
- FREE Website Transfer
- FREE Instant Setup

$3.50 monthly or $2.90/p.m. annual


**************** Professional ****************
- 14 Day Money Back
- 10 GB Disk Space
- 40 GB Bandwidth
- UNLIMITED Domains
- FREE Domain Registration*
- FREE Website Transfer
- FREE Instant Setup

$5.50 monthly or $4.60/p.m. annual


**************** Business ****************
- 14 Day Money Back
- 20 GB Disk Space
- 80 GB Bandwidth
- UNLIMITED Domains
- FREE Domain Registration*
- FREE Website Transfer
- FREE Instant Setup

$9.00 monthly or $7.50/p.m. annual


**************** Ecommerce ****************
- 14 Day Money Back
- 40 GB Disk Space
- 160 GB Bandwidth
- UNLIMITED Domains
- FREE Domain Registration*
- FREE Website Transfer
- FREE Instant Setup

$17.00 monthly or $14.20/p.m. annual

Order CS-Cart Shared Hosting


CS-Cart VPS Hosting Plans

CORE RESOURCES
Open VZ or XEN Virtualization
US and UK Servers
Dell 16 Core Xeon Servers
RAID 10 Controller
cPanel Powered
99.9% Uptime Guarantee
Nightly Backups
Whitelabel Servers
Linux Operating System

**************** VZ 1 ****************
- 1 GB Guaranteed Ram
- 40 GB Disk Space
- 500 GB Bandwidth
- 1 Free IP Address
- 100Mbps Uplink Port
- FREE Instant Setup
- FREE Website Transfer
- FREE Server Management
- FREE cPanel/WHM License

$55.00 monthly or $50.40/p.m. annual (Save $55.00)


**************** VZ 2 ****************
- 2 GB Guaranteed Ram
- 80 GB Disk Space
- 1500 GB Bandwidth
- 1 Free IP Address
- 100Mbps Uplink Port
- FREE Instant Setup
- FREE Website Transfer
- FREE Server Management
- FREE cPanel/WHM License

$70.00 monthly or $64.20/p.m. annual (Save $70.00)


**************** VZ 3 ****************
- 4 GB Guaranteed Ram
- 160 GB Disk Space
- 2500 GB Bandwidth
- 2 Free IP Address
- 100Mbps Uplink Port
- FREE Instant Setup
- FREE Website Transfer
- FREE Server Management
- FREE cPanel/WHM License

$85.00 monthly or $77.90/p.m. annual (Save $85.00)

Order CS-Cart VPS Server

If you have any more questions, please don't hesitate to contact us via our support desk.

Hi what is the best host for cscart?

Hi, it's not as hard to "find" a good hosting company because there are just a few important things:

1. speed of the server
2. OS configuration
3. compatibility with your application/script
4. server location

Then of course your needs - shared hosting, VPS or dedicated.