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ehenderichs

Member Since 08 Oct 2012
Offline Last Active Aug 05 2014 07:33 PM
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Topics I've Started

Seo Url Changed Overnight

10 February 2014 - 10:34 AM

We received a complaint from one of our customers about the SEO addon. They claim there URL of some products changed without them updating the products.

They know this because they added working ULR's in their newsletter and got feedback these links resulted in a 404 page not found.

Some examples of the changes:
URL before:
www.domain.com/pur-caraibe-grand-cru-dunkle-couverture-als-callets-66-kakao-1-kg.html
URL after:
www.domain.com/pur-caraibe-grand-cru-dunkle-couverture-als-callets-66-kakao-1-kg-de-nl.html

Here there are two languages indicators added. Strange.

URL before:
www.domain.com/acquerello-risotto-rijst-1-jaar-gerijpt-bio-gecertificeerd.html
URL after:
www.domain.com/acquerello-risotto-reis-1-jahr-gealtert-250-g-nl.html

Here the language changed to German and NL is added. Very strange.

The webshop is running on v306 Professional. There are two languages active: Dutch and German. The SEO addon is configured to use "single url for all languages" and NOT "show language in URL".

In the logging I can not find any indication these products were updated.

As you can imagine I have no clue what has caused the URL to change. I did read about some bug in previous v3 releases but this should be fixed in v306.

Any help or information is welcome and greatly appreciated.

Ie9 Does Not Show Cart Dropdown

06 February 2014 - 04:07 PM

In IE9 the cart dropdown list is not displayed correctly, see attached image. Only the border is displayed but not the content.

Any information is welcome.

First Time Pageload Very Slow In V403

24 January 2014 - 11:58 AM

One of our webshop in v403 has a strange performance issue. The first time the homepage is accessed it can take up to 30 seconds before the page is loaded. From then on there are no more issues with the frontend.

The client have reported this issue and I have noticed this on two of my PC's. The strange thing is I cannot seem to reproduce the issue. After I have accessed the webshop once there is no more issue. This holds true:
  • across different browsers
  • after I cleared browser cache
  • after I cleared CS-Cart cache -> now first time page load is about 5 seconds. Slower but no where near the 30 seconds on initial load.
I am a bit lost about this issue. I do understand the concern of the client. New customer think there is a problem and will not wait 30 seconds.

All information is welcome.

Performance Backend V403 Is Very Poor

08 January 2014 - 10:05 PM

For a client we are performing an upgrade from v306 to v403. The webshop is running in VPS environment and the performance of the v306 backend is ok.

After the store import the performance of v403 is terrible. The backend is so slow that working with it is almost impossible.
  • login takes about 15 seconds
  • loading orders takes anywhere from 15 to 30 seconds
  • loading category and product pages takes 20+ seconds
Even the performance of the frontend is not that good.

I already contacted CS-Cart and they adviced to increase memory and execution timeout. This had no effect. Since communicating with CS-Cart takes forever I post the issue here.

Also disabled all unnecessary addons.

For our client the v403 is not good enough so any advice on increasing performance is welcome.

Thanks in advance.

Order notification sent twice

22 November 2013 - 03:47 PM

After a customers place an order and the transaction is completed succesfully they receive the order notification twice. Emails are received wihtin a few minutes after eachother. Webshop is created in 4.0.3.

Any advice is welcome.