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randal

Member Since 27 Mar 2012
Offline Last Active Jun 19 2012 07:41 PM
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Topics I've Started

Affiliate Plan / Coupon Commission - Ver 2.2.4

18 June 2012 - 06:40 PM

I have set up an affiliate plan that offers a 40% commission on all my product sales. When setting up the plan, there is an option that reads "Coupon Commission should overide all other" with an explanation that says, "if enabled, coupon commission cancels the other commissions." which sounds great..


I set up a coupon of 25% off and tied that coupon to the plan and assigned a 20% "coupon commission"...so in theory, anytime an affiliate on this plan makes a sale they would receive a 40% commission unless the coupon is used, in which case the commission should override to the 20%


The coupon works fine and discounts the product to the correct price, but the commission is still calculating at the 40%...for some reason the "coupon commission" is not overriding the commission rate.


Any help would be much appreciated.


Commission Payout cannot exceed affiliate balance?

25 April 2012 - 04:34 PM

I keep getting an error on checkout that says "payout cannot exceed affiliate balance" and then lists the affiliate name and an account balance of $0.00. What does this mean and how can I fix it?

Declined orders create subscription plans

25 April 2012 - 04:30 PM

HELP!!! I have products tied to recurring plans. When an order is declined (bad credit card) it goes ahead and creates a subscription. If the customer attempts to pay again and is declined again, it creates another subscription plan for the original order number. Everytime the order is processed and is declined it creates a new subscription plan. Seems like subscription plans would only be set up for orders that are actually successfully processed with payment. Is this a setup issue?

Recurring Commissions

27 March 2012 - 05:06 PM

I am testing the recurring billing section of CS Cart Professional and cannot figure out how to track commissions for affiliates on recurring transactions. The inital order that I process from the affiliate link properly credits the affiliate with a commissions, however the subsequent recurring orders do not seem to be calculating commissions for the affiliate. Is this a setup issue or is this a system limitation. Any feedback would be greatly appreciated.