Jump to content

 

ryano

Member Since 05 Oct 2011
Offline Last Active Feb 28 2013 03:29 AM
-----

Topics I've Started

Notification on Order Status change

20 April 2012 - 04:35 AM

Hi,
I'm a bit confused on how the settings for notifying a customer, when the status of an order changes, is set.

Under Order Statuses I can choose to "Notify Customer" if an order is changed to this status.

Also when I change the status on an order there is a checkbox in that menu stating "Notify Customer"

Which one of these options takes precedence?

From what I can tell, the option chosen under Order Statuses does not have an effect. Status emails are only send based on whether or not I check the "Notify Customer" box in the menu on the order.

Is this correct?

thanks

Gift certificates being used up on failed card transactions

06 March 2012 - 06:37 AM

Hi all, is anyone getting this issue?

- Put a product in the cart (say $100 worth)
- Apply a gift certificate to the cart with value less than the value of the product
- Now proceed through checkout, and put in an invalid credit card number that causes the gateway to return an error.
- Now the gift certificate has been used and is worth $0, but the user hasn't paid for the product yet. The cart now shows the amount to be paid as $100, with a $0 gift certificate applied.

Is this a known issue with the Gift Certificate Add-on?