Jump to content

 

CS-Cart team

Member Since 04 Apr 2011
Offline Last Active Yesterday, 02:20 AM
*****

Posts I've Made

In Topic: Bug Tracker Dead?

10 June 2020 - 11:45 AM

Any Idea what is going on with bug tracker, there is no activity from cs-cart in a while...all bugs opened in a last couple of months are unconfirmed...

 

Thank you for your message.

 

I am afraid our support team is heavily loaded at the moment. This causes the delay in examination of the issues reported via forum. We will check all reports on forum at the first opportunity. For more information about our bug fixing policy, please refer to this article.

 

If you experience and urgent issue, please submit a ticket via Help desk. In the ticket please describe the issue and the steps required to reproduce it in default CS-Cart installation (for example in demo).


In Topic: Cs Cart Customer Service

12 November 2019 - 08:48 AM

Your services are terrible, you have no idea about customer service and your engineer Nail Gafin is rude and not very helpful. You have no support for your customers after they buy your cart, and just to answer a simple question about a problem i have with my file import your rude engineer imformed me that ii must pay $45. You are ruining your reputation by not even answering a simple question about a file import without charging pour valued customers $45 just to reply. When my current license update is finished i will move my business to Open Cart. Thanks for your horrible services and rude engineers.

 

Yes, I am afraid according to our policy, technical support is provided on paid basis.

 

We are sorry to hear that you are not satisfied with the support service level. I checked the mentioned ticket and as I see, there was nothing rude in the support engineers response. He simply informed you that there are no support credits on your account.


In Topic: ❗️❓ 4.10.2 New Checkout Layout Is Empty !

15 June 2019 - 09:41 AM

Hi guys

I've recently upgraded to 4.10.2 and try the new Checkout.

 

Question 1 : But checkout layout is empty and can't edit anything of its .

because of I've upgraded it from 4.9.x, do I need to to do something that enable layout features of checkout tab ?

 

Question 2 : I've upgrade it from 4.9.3S1 to 4.10.1 and then 4.10.1 to 4.10.2 , but in the installed upgrades I don't find any item that say about 4.9.3 to 4.10.1 , is it a problem that according to checkout layout ?

 

When you upgrade to 4.10.1, the checkout page won’t change without your permission. To get the new checkout page, go to Add-ons → Manage add-ons, and uninstall the Step-by-Step Checkout [Deprecated] add-on.