Tim Hensel

This happens occasionally in my store also (2.2.5) but I was never able to spot the problem. Guessing, I figured maybe that a customer used maybe their cell phone/table to check the order status via email but then on another computer checked the status. I think it has a security type protection so only the computer that the link request came from can view it with-in a certain amount of time.

I would be very curious too to see if someone knows why that might be happening.

I'm surprised this is not completely standard now with CS-Cart 4.x??

Would it be possible to do something like a newsletter/IP address and/or cookie match? For instance if the customer subscribes to your mailing list, and if the IP address is captured along with the email address...then if they return in the future and add some items into the shopping cart but never checkouts you (or the software automatically anyhow) could match up the current IP address from the cart with the IP address in the mailing list. Or also maybe put some type of cookie on their browser to identify them when they return so after they load up the shopping cart but never finish the checkout. Of course if they occasionally wipe out their cookies or jump around on IP addresses then this would not work...but it could be a way of sending them the cart reminder email without being intrusive in your store.

This would only work if they subscribe to your email / newsletters but if it could be automated it might bring in some sales?

Support for N. America also needs to improve. 24hr delay with responses of "we'll get back to you when we have time" is unacceptable.. It can take a week or more to get an issue addressed. If it's fatal, a merchant could go out of business as a result.

On the plus side of support, they are patient, trustworthy and courteous.

That's it! One of the reasons of hesitance with my on upgrading to the latest CS-Cart is just that. I always felt that the USPS shipping module is lacking...for instance many times the USPS itself will make changes to their service names, and it will always mess up the shipping module and it took many days for a simple fix to come out from CS-Cart. Just leaves me a feeling of possibly the CS-Cart staff does not really care that a major issue came up but since it in the USA, then they will fix whenever they get a chance. I could be wrong and they do that for everyone/problem that comes up.


Is CS-Cart big in the USA, or is it more popular in other countries? If there is a little customers in the USA compared to other countries around the globe, then this could explain why USA type problems are slower to get addressed?

Thanks everyone for your convincing thoughts!

One thing, I really do hate switching hosts (transferring everything over, getting the settings right on the new host, etc) ... and with all of your thoughts then let it be written on a stone table - "I will be sticking with my current Hybrid VPS."