The exact day I upgraded to the latest version of cs-cart, 4.14.1, our orders took a nosedive.
Been trying to figure out what could be the problem. Finally got a customer that sent an email.
"I tried multiple times over multiple days to checkout but it seems it doesn’t accept my Visa card number. I successfully use this card all the time. I’m able to go through the entire process including successfully adding coupon code RMN15 which applies a discount. After I place the order the system highlights my credit card number.
Thank you,"
It works when I run a test order so Not sure where to start troubleshooting.
Using Authorize.net for a processor.
I have just switched it to Offline so as to see if orders will start coming in, but if it's the field, then it'll probably be the same.
Anyone have this issue before and know of a solution or what it could possibly be?