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TBOTECH

Member Since 17 Oct 2010
Offline Last Active Jun 23 2022 04:02 PM
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Topics I've Started

Credit Card Field Not Accepting If Not Logged In

10 January 2022 - 11:58 PM

The exact day I upgraded to the latest version of cs-cart, 4.14.1, our orders took a nosedive.

 

Been trying to figure out what could be the problem.  Finally got a customer that sent an email.

 

"I tried multiple times over multiple days to checkout but it seems it doesn’t accept my Visa card number.  I successfully use this card all the time.  I’m able to go through the entire process including successfully adding coupon code RMN15 which applies a discount. After I place the order the system highlights my credit card number. 
Thank you,"
 
It works when I run a test order so Not sure where to start troubleshooting.
Using Authorize.net for a processor.
 
I have just switched it to Offline so as to see if orders will start coming in, but if it's the field, then it'll probably be the same.
 
Anyone have this issue before and know of a solution or what it could possibly be?
 
Thanks!

Admin Panel Won't Load - Help

06 January 2022 - 04:37 PM

Need help!

 

Recently upgraded to 4.14 

 

I was trying to install an addon for check out because a customer says the checkout won't accept anything for checking out.

 

Didn't look right so I went back to default checkout and wanted install the old layout for it.

 

Couldn't find that layout so tried to use old checkout again.

 

Then tried to use an older checkout addon.

 

Something went wrong and I can' log in the admin panel.  It's trying but it doesn't load.

 

I'm down and could use immediate help to get access again.

 

Sent message to cscart but they are overseas.  Is anyone on that is available to troubleshoot?

 

Will be happy to pay for your work.

 

Thanks!