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ipixel

Member Since 18 May 2010
Offline Last Active Mar 26 2018 02:19 PM
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#173458 Re:desk Helpdesk Integration Cs-Cart Add-On. Suggest The Features.

Posted by ipixel on 13 December 2013 - 10:42 AM

Sorry for the long update, we are still working on the Re:Desk Help Desk great update. Recently, I have updated the roadmap in accordance with the functionality upgrade progress:
  • Translation system to other languages (90% completed by November, 10th )
  • Availability to fetch the email messages from several email addresses (80% completed by November, 14th)
  • Email templates inside the Re:Desk admin area (98% completed by November, 10th)
  • Bug fixes and other software improvements
So, we are waiting this update with a great passion by ourselves. Stay tuned!


#163108 Re:desk Helpdesk Integration Cs-Cart Add-On. Suggest The Features.

Posted by ipixel on 06 June 2013 - 08:18 AM

Our apologizes for the Re:Desk 1.1.0 release delay. Just trying to provide bug-free release as much as we can. New great improvements and CS-Cart Re:Desk add-on are already completed, and are now under the testing stage. We decided to take another 1-2 weeks for this purpose to fix all bugs and supply a clean version. Stay tuned with us: http://www.re-desk.c...-subscribe.html


#161408 Re:desk Helpdesk Integration Cs-Cart Add-On. Suggest The Features.

Posted by ipixel on 07 May 2013 - 09:55 AM

CS-Cart Ultimate allows multiple front ends operated by multiple corporate identities (companies).
I have one Ultimate installation in which I am building 8 storefronts:

  • website 1 by company A
  • website 2 by company B
  • website 3 by company C
  • website 4 by company C
  • website 5 by company C
  • website 6 by company D
  • website 7 by company E
  • website 8 by company E
If a customer of website 1 goes to the helpdesk, then he should see the helpdesk as belonging to website 1 and being operated by company A.
If a customer of website 2 goes to the helpdesk, then he should see the helpdesk as belonging to website 2 and being operated by company B.
...

The staff should be able to see all tickets from all websites and companies. (or have permissions to set this) It should be clear to the staff to which website / company the ticket belongs to.


Thank you for the clarification. I see the situation.
At the nearest time we are planning to create an availability to create several email addresses according to the departments in Re:Desk. For instance:
Support Department will fetch the emails from support_@ _somesite.com
Billing Department - from billing_@ _somesite.com
and so on.

So, you will be able to create the departments in Re:Desk and name them in accordance to your CS-Cart stores and assign appropriate email addresses to them.

In that case, you will have one Re:Desk installed.
Moreover, we are developing a contact from integration, so I believe there will be an availability to integrate the "submit a ticket" a ticket form to each site, if you need it.

If you have any clarification questions, or any related additional information please let me know.


#160192 Re:desk Helpdesk Integration Cs-Cart Add-On. Suggest The Features.

Posted by ipixel on 18 April 2013 - 11:40 AM

Let's discuss any new and current features of Re:Desk customer help desk software for CS-Cart multi-store and Multi-vendor marketplace stores.
 
Re:Desk site:
https://www.re-desk.com

  
CS-Cart Help Desk Software:

  • Provides the ability to log in to the Re:Desk help desk with the same login credentials as your customers have in CS-Cart store, so you DO NOT NEED TO IMPORT any users to help desk software. They will be already in your Customer Help Desk after connection to your store.
  • Shows orders and order details, such as status, billing, shipping, and order information right on tickets page.
  • Includes the integration of CS-Cart contact form which contains the departments field you created in Re:Desk ticketing solution. So, the messages posted with this form will be directly sent to a certain department.
  • If customer specified order ID or contacted you through the order details page, this order is shown in ticket subject and in recent orders section in detailed way.
  • Much more described here.

 

 

Multi-Vendor Help Desk Solution:

  • Organize communication of vendors with customers through CS-Cart and Re:Desk support system. Owner of Multivendor marketplace sees all tickets of all vendors. Vendor sees only his tickets.
  • Vendor account is automatically created in helpdesk while you create it in CS-Cart Multi-vendor store. All notifications are sent to vendor email address.
  • Shows orders and order details, such as status, billing, shipping, and order information.
  • Includes the integration of Multivendor CS-Cart contact form which contains the Vendors field you created in Re:Desk (departments). So, all the messages posted via this form will directly sent to a certain vendor automatically.
  • Customer contacts you through the order details page or "Contact Vendor" button. All messages converts to help desk tickets and is automatically sent to appropriate vendor with order subject and details.
  • "Ask a Question" button product page.
  • Ability to organize so-called Private Messaging of your vendors vs customers. Only owner of Multivendor marketplace will see full vendors and customers contact details in customer service software.
  • Much more described here.

 

Reviews

http://marketplace.cs-cart.com/add-ons/customer-experience/cs-cart-help-desk-addon.html?selected_section=discussion

 

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Any questions and suggestions are welcome.