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Member Since 01 Mar 2010
Offline Last Active Oct 03 2016 09:33 AM

Topics I've Started

Sorry, Service Is Temporarily Unavailable.

02 October 2016 - 10:47 PM

I have woken up this morning and my index page has changed too

Service Unavailable

Sorry, service is temporarily unavailable.


All other pages are working, admin is working it is only affecting the index page.


I have deleted cache, cleared cache plus  tested for errors on the page but nothing is coming up


would anyone have any ideas?

Upgrade To 4.3.8 Problem

18 July 2016 - 06:03 AM

Hi, I have just updated to 4.3.8 and now getting a 403 forbidden page for my website but the admin is working and the following is coming up in the error log, (I have just changed the name of the database and password so i can add this text)


[18-Jul-2016 03:31:51 UTC] PHP Fatal error:  Uncaught Error: Class 'mysqli' not found in /home/polefitn/public_html/app/Tygh/Backend/Database/Mysqli.php:37
Stack trace:
#0 /home/polefitn/public_html/app/Tygh/Database.php(74): Tygh\Backend\Database\Mysqli->connect('databasename', '#######', 'localhost', 'polefitn_shop3')
#1 /home/polefitn/public_html/app/functions/fn.database.php(244): Tygh\Database::connect('databasename', '########', 'localhost', 'databasename', Array)
#2 /home/polefitn/public_html/init.php(85): db_initiate('localhost', 'databasename', #######', 'polefitn_shop3')
#3 /home/polefitn/public_html/index.php(24): require('/home/polefitn/...')
#4 {main}
  thrown in /home/polefitn/public_html/app/Tygh/Backend/Database/Mysqli.php on line 37
I tried to restore the previous backup and i get this
Unable to restore
Required mysqli or pdo_mysql.
Your help would be appreciated

Paypal Payment Status Incorrect

25 January 2016 - 07:19 AM

The status does not change for the paypal, paypal express or paypal pro payments. This used to work a while ago, then stopped. Then i read a thread that said to shut the shop and delete all the payment methods and addon, clear the cache, add them all again and it all worked again. Recognising the payments. But a few weeks ago it stopped again, again I have tried to fix it but the status stays the same so everyone who has paid gets an email asking for payment because the order stays open rather than paid.  I am using versions 4.3.4


I am happy for any suggestion or even payment someone to get it fixed as its not good for the customers. 


Unknown Column 'order_Id' In 'field List' (1054)

04 November 2015 - 08:40 PM

Now getting this error which is preventing people from checking out of the shopping cart. 


Database (error)
Error: Unknown column 'order_id' in 'field list' <b>(1054)</b>
Query: UPDATE cscart_user_session_products SET order_id = 4110 WHERE session_id = '2c477036b43446886f9eb211b086e77f' AND type = 'C'


Have emailed support a couple of days ago but still waiting, in the meantime shop is closed and no sales. If anyone could help that would be great.

Checkout Page Stopped Working

29 October 2015 - 09:43 PM

A couple of days ago our checkout stopped working, it could possibly be ajax but it is quite distressing as no one can purchase anything. The normal sign in section does not appear and the links are unclickable. I have attached a screen shot of what it looks like


It happened suddenly and not while it was being upgraded or another work done to it.


If anyone can help it would be greatly appreciated