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E.Qi.Librium

Member Since 05 Sep 2009
Offline Last Active Aug 08 2018 02:02 PM
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Posts I've Made

In Topic: Your Help Desk Account May Be Compromised Email

03 August 2018 - 09:13 AM

 

 

Please check the Spam directory and if there are no emails there, contact us via sales@cs-cart.com

 

I've sent you 2 emails already, no reply, tried to recover the password in 3 different browsers, no result. Your emails are not blacklisted, they have allways been received, otherwise I would not have receive this warning email anyway...


In Topic: Paypal Express Problems

14 May 2018 - 10:12 AM

No, I only have the default Paypal addon, this is weird as it only happens when people pay with credit card using paypal express without an actuall paypal account.


In Topic: Paypal Express Problems

11 May 2018 - 01:09 PM

Please check the print screen: http://prntscr.com/jgkmws

There is a line on the paypal invoice, before "Total" that states "Insurance"

 

Edit: this only happens when the customer uses paypal to pay with credit card without opening a paypal account.


In Topic: Paypal Express Problems

11 May 2018 - 09:22 AM

Many huge thanks ecomLabs, it works!!!! Not only the surcharge is gone but it's not sending two emails for the same order either, it's a miracle!!

By the way, can I also take the "insurance" line from paypal invoices?


In Topic: Paypal Express Problems

11 May 2018 - 08:34 AM

Thanks, I'm going to try this solution ecom.