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pertrai1

Member Since 29 Oct 2008
Offline Last Active Aug 31 2012 01:16 PM
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Topics I've Started

Guest seen as customers?

28 August 2012 - 02:23 PM

Hi, we are using our call center to take most of our orders and I have 2 questions. The first one I will post here. When the call center is using the front end to take an order, they use Checkout as Guest. This is great, but in the admin area, the person that the order was placed for is not seen as a customer or user. We need to track these people by their name, etc. Is there a setup that I have incorrect that would allow a guest to be seen as a customer in the admin panel?

Thank you for any help on this topic.

Make Calculate Shipping Rate Required

24 August 2012 - 06:30 PM

Hi, I wanted to know if it is possible to make the link to calculate shipping required some how before checkout? I have noticed that I am able to bypass that link and go to checkout where then the shipping costs are $0.00. How do we avoid this from happening?

Thank you,

Rob