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Member Since 19 Nov 2020
Offline Last Active Apr 05 2021 05:46 PM

Topics I've Started

Use Payment Processor Several Times

01 April 2021 - 09:40 PM

Hi there,
I actually have a query regarding payment methods. 
Is it actually possible to use the same processor several times (In my case I'm speaking of Stripe Connect)? The reason for it is that I have two bank accounts, one in EUR and another in GBP and I'd like to be able to use both of them to avoid paying conversion fees. What I want is:
1/ create two separate payment methods (PM) with the Stripe Connect processor (one PM linked to my EUR bank account and the other to my GBP bank account
2/ make sure that customer can only buy from one vendor at a time (I know some third parties addons do that)
3/ finally make sure that, based on the seller, the right PM appears at the checkout page. The other PM should be hidden/disabled.
Do you think all this is feasible?
Thanks in advance for your responses.

Negative Balance / Unpaid Payouts

28 March 2021 - 06:18 AM

I'm really trying to understand why my vendors are always getting such notification:
"Your access to the administration panel has been restricted automatically because you have reached the limit of negative account balance or haven't paid a fee for your vendor plan in time.
Your current account balance is -920.95 GBP.
Please pay the marketplace fees — once the payment is processed, your access to the administration panel will be restored automatically."
At this point, I don't know if it is a bug, or is there something I need to configure in the admin panel. (see document attached)
I have no restrictions regarding the number of products a vendor can list on my website or the revenue amount a vendor can get. I just charge a commission for each sale. I just don't understand that negative account balance message.
I've read the documentation regarding this but it does not really explain why vendors are getting that message. I'm just trying to understand why this negative amount keeps going up.
I'm using Multivendor 4.11.5 and Stripe Connect payment. I was expecting Stripe to handle everything related to any payment.
Anybody here could provide some explanation?
Thanks in advance for your response.
Best regards,